for CUSTOMERS

What is Made In Alignment?

Made In Alignment is a curated marketplace for clean, ethical and thoughtfully sourced wellness products.
How do you choose the products you sell?

We have partnered with The Good Face Project to ensure all our products are vetted against our Restricted Substance List and product categories based on the latest scientific research, regulatory policies and competitive benchmarks. Good Face allows Made In Alignment to benchmark against 100+ policies & frameworks, get notified about real-time scientific and regulatory updates and evolve our policies proactively.
See our criteria
What does ‘clean’ mean in your product selection?

For us, ‘clean’ means products made without harmful chemicals, synthetic additives or ingredients known to have negative health or environmental impacts. We verify formulations and require documentation to ensure integrity.
Do you test or guarantee the safety of the products?

We require brands to provide lab tests, ingredient lists and certifications. We have partnered with “The Good Face Project” to ensure the hughest standards of quality and safety in our products.
Can I return or exchange products?

Of course. Our returns and exchanges policy outlines everything you need to know. If something’s not right, we’ll work with you to make it simple and fair. See our returns policy.
How long does shipping take?

Shipping times vary based on your location and the product, but you’ll see delivery estimates at checkout and in your confirmation email.
I need help with an order. How do I contact you?

We’re here if you need us. You can email us at help@madeinalignment.com.au, and we aim to respond within 24-48 hours on business days.
How often do you update your product range?

We regularly review and add new products that meet our criteria, ensuring our collection stays fresh, relevant and aligned with evolving standards.
How do I know what’s safe if I have allergies or sensitivities? 

You know your body best. We recommend reviewing product ingredients closely and reaching out if you have questions.
How do you support sustainability?

We prioritise brands with responsible sourcing, minimal environmental impact and sustainable packaging.
What payment methods do you accept?

We accept major credit and debit cards, PayPal and other secure payment options listed at checkout.
Do you offer gift cards?

Yes, Gift Cards are available. Click Here

for Brands

What criteria do you use to select brands?

We look for brands that prioritise transparency, use clean and safe ingredients or materials, uphold high ethical and sustainability standards and share our commitment to conscious living. See our Criteria
Do I need to provide documentation or lab tests?

Yes, we require documentation including ingredient lists, safety data and any relevant certifications or lab test results to verify the integrity and safety of your products.
What is your vetting process?

We have partnered with The Good Face Project to ensure all our products are vetted against our restricted Substance List and product categories based on the latest scientific research, regulatory policies and competitive benchmarks. The good face allows Made In Alignment to benchmark against 100+ policies & frameworks, Get notified about real-time scientific and regulatory updates and Evolve our policies proactively.
How do you support brands once they’re onboard?

We list your product AND tell your story. You’ll benefit from brand features, journal content, email marketing and access to a high-intent, conscious customer base.
Can small or emerging brands apply?

Absolutely. We welcome both established and emerging brands that meet our quality and ethical standards.
Who do I contact for partnership inquiries?

Please reach out to amelia@madeinalignment.com.au.

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